Shipping policy

Delivery area

We deliver to destination countries and regions enabled on this site among the countries and regions where delivery is possible using FedEx.

The destination country/region, delivery method, shipping fee, required delivery days, and re-delivery conditions are displayed on this site.

Please note that delivery areas and shipping methods may differ for each product depending on FedEx service availability, dangerous goods regulations, size restrictions, local regulations, and other circumstances.

Shipping notes

If there is an error in the shipping address information, if the delivery company exceeds the storage period, if the delivery company refuses to receive the item, if there is a failure to pay customs duties, etc., or if there is a customs clearance defect, the Company may suspend or cancel the order.

Additionally, if the product is returned, we may recalculate the costs associated with the return and charge additional costs.

About checking delivery status

Customers should check the delivery status within the package tracking period.

If you notice that the product has not arrived, is damaged, or has any other abnormality, please contact us within a reasonable period of time.